PERAN PENGELOLAAN SDM BERBASIS KOMPETENSI PEGAWAI ASN UNTUK MENINGKATKAN EFEKTIVITAS PELAYANAN PUBLIK PADA SEKRETARIAT DPRD KABUPATEN INDRAGIRI HILIR
DOI:
https://doi.org/10.61167/amnesia.v4i1.310Keywords:
Competency, Public Service Effectiveness, Human Resource Management, Civil Servants (ASN)Abstract
This study aims to determine the effect of competency-based human resource management of ASN (civil servants) on the effectiveness of public services at the Secretariat of the Regional House of Representatives (DPRD) of Indragiri Hilir Regency. This research uses a quantitative approach with a survey method. The population as well as the sample in this study consists of 60 ASN employees; therefore, the sampling technique used is saturated sampling. Data were collected through a Likert-scale questionnaire and analyzed using simple linear regression, t-test, and coefficient of determination (R²). The results of the study indicate that competency-based human resource management has a positive and significant effect on the effectiveness of public services. This is evidenced by the t-test results, where the calculated t-value is greater than the t-table value at a significance level of 0.05. The coefficient of determination (R²) value of 78% shows that the effectiveness of public services is strongly influenced by competency-based human resource management, while the remaining 22% is influenced by other factors outside this study. Therefore, the better the implementation of competency-based human resource management, the higher the effectiveness of public services at the Secretariat of the DPRD of Indragiri Hilir Regency.
References
M. Fauzan, A. Maulana, and D. Dharmasetiawan, “Peran komunikasi dalam meningkatkan kualitas SDM,” LEADER, 2023.
D. Dharmasetiawan, S. M. Guntur, M. Fauzan, and A. Maulana, “Peran sumber daya manusia dalam menumbuhkan jiwa entrepreneurship,” LEADER, 2024.
Sudarmanto, “Merancang Manajemen SDM Berbasis Kompetensi,” 2022.
A. T. Prayoga and et al, “Efektivitas Pelayanan Publik Modern: Konsep Adaptabilitas dan Transformasi Digital,” JPPD J. Penelit. Pelayanan Publik dan Demokr., 2023.
D. Dharmasetiawan, S. M. Guntur, M. Fauzan, and A. Maulana, “Peran sumber daya manusia dalam menumbuhkan jiwa entrepreneurship melalui kegiatan Bazar Ramadhan dan Berbagi pada masyarakat di Tembilahan,” Lead. J. Manaj. dan Bisnis, 2024, [Online]. Available: https://ingreat.id
M. S. P. Hasibuan, Manajemen Sumber Daya Manusia. Bumi Aksara, 2020.
A. A. P. Mangkunegara, Manajemen Sumber Daya Manusia Perusahaan. Remaja Rosdakarya, 2019.
A. Syafrinadina, B. Rahman, and C. Widyawati, Ekonomi dan manajemen sumber daya manusia. Gita Lentera, 2025.
M. Indris, S. D. Rerung, D. Mauliana, N. A. Mustamin, and I. F. Azmi, “Enhancing Civil Servants’ Performance through Technical Competency Development in Provincial Government of West Sulawesi, Indonesia,” Otoritas J. Ilmu Pemerintah., 2023.
J. F. F. E. Araújo, I. G. Menezes, and G. Demo, “Challenges in Implementing Competency-Based Management in the Brazilian Public Sector: An Integrated Model,” Public Adm. Rev., 2022.
S. Rajagukguk, R. Simanjuntak, and Y. Lubis, “Data-Driven Needs Analysis for Developing Civil Servants’ Competence: The Role of HRIS and Transformational Leadership,” J. Hum. Resour. Dev., 2023.
S. Mulyani and N. Rulandari, “Comparison of Human Resource Management Characteristics between Public Sector and Private Sector in Indonesia in the Era of Digital Transformation,” J. Hum. Cap. Stud., 2023.
W. E. Yudiatmaja, “Efektivitas Pelayanan Publik: Perspektif Administrasi Modern,” J. Adm. Publik, 2020.
W. Keawsrimol, “The Effectiveness of Public Service Under the Digital Government Approach,” J. Public Manag. Stud., 2023.
A. Indar, Ramlah, and A. Kurniawati, “Digital Transformation of Public Services: An Analysis of the Effectiveness of Online Services at the Local Government Level,” J. Public Sect. Innov., 2024.
A. Islam, M. Hossain, S. Islam, and M. Aziz, “E-Governance Challenges and Opportunities for Improving Public Service Delivery and Citizen Engagement,” Int. J. Public Adm., 2023.
A. Rosiadi, M. Setiawan, and W. Moko, “Praktek Manajemen Sumber Daya Manusia Berbasis Kompetensi pada Organisasi Sektor Publik,” J. Manaj. dan Kewirausahaan, 2016.
M. A. Septiadi and Z. Ramdani, “Competency-Based Human Resources (HR) Development in the Digital Era,” J. Curr. Soc. Polit. Issues, 2024.
H. K. Azis, “Analysis of Effectiveness of Public Services in Rawalumbu District Bekasi City,” Soc. Perspect. J., 2023.
S. Hartati and F. G. Dewi, “The Impact of Human Resource Competency on the Quality of the Financial Reports of the Bandar Lampung City Government,” Akselerasi J. Ilm. Nas., 2024.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta, 2021.
Bindas, A. Widyawati, and S. et al., Metode Penelitian Manajemen. CV Mega Pres Nusantara, 2025.
M. Nazir, Metode Penelitian. Bogor: Ghalia Indonesia, 2017.
S. Arikunto, Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta, 2016.
