PERAN KUALITAS SDM DALAM MENINGKATKAN PENGELOLAAN PELAYANAN PENERBITAN KARTU KELUARGA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN INHIL
DOI:
https://doi.org/10.61167/amnesia.v1i2.71Keywords:
Service Quality, Speed, HospitalityAbstract
The purpose of this research is to determine the Service Quality of Family Card Management in Population and Civil Registration Agency, INHIL. This research is classified as descriptive research with a qualitative approach. This research was held on Population and Civil Registration Agency, INHIL. The theory used to measure the quality of service is a theory proposed by Suhady (2000: 25), the dimensions of service quality include accuracy, speed, hospitality and expense. The data used are primary data and secondary data. The data retrieval and collection were done through observations, interviews, and documentations. The data analysis was conducted by collecting data, data presentation, and conclusion. The results of this research indicate that the quality of service with accuracy indicator has shown a good condition, while the speed indicator, hospitality and expense indicators need to be improved or are in unsatisfactory condition.
References
Peraturan Presiden Nomor 25 Tahun 2008, tentang Persyaratan dan Tata Cara Pendaftaran dan Pencatatan Sipil
Undang-Undang Nomor 23 Tahun 2006, tentang Administrasi Kependudukan
Undang-Undang Nomor 25 Tahun 2009, tentang Pelayanan Publik
Undang-Undang Nomor 43 Tahun 1999, tentang Pokok-Pokok Kepegawaian
Aisyah, M. F., W. Utami1, Sunardi dan Sudarsih. 2017. Kualitas Sumber Daya Manusia, Profesionalisme Kerja, Dan Komitmen Sebagai Faktor Pendukung Peningkatan Kinerja Karyawan PDAM Kabupaten Jember. Jurnal Ekonomi Bisnis dan Akuntansi 4(1):131-135.
Ambar, Teguh dan Rosidah. 2003. Manajemen Sumber Daya Manusia. Yogyakarta: Graha Ilmu
Hayat, 2017. Manajemen Pelayanan Publik. PT Raja Grafindo Persada, Depok. Hasibuan, Malayu Sp, 2016. Manajemen Sumber Manusia.PT Bumi Aksara Jakarta. Hardiyansyah, 2015. Komunikasi Pelayanan Publik Konsep dan Aplikasi. Gava Media Yogyakarta.
